Technical Support Advisor - French Speaker (On-Site)

Location: Porto, Portugal
Work Model: On-Site

We're working with an employer in Porto to fill a Technical Support Advisor position for their French market.

You'll be diagnosing issues and walking customers through solutions - patience and clear explanations matter more than jargon here.

Your Responsibilities:

• Spot recurring issues and flag them upstream
• Walk customers through fixes step by step, without jargon
• Log resolutions clearly so the next person doesn't start from zero
• Escalate anything beyond first-line scope to the right team

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

We keep candidates updated at each stage rather than leaving you guessing after you apply.

We review applications on a rolling basis, so it's worth applying sooner rather than later.

We work with international employers across multiple markets to connect multilingual candidates with roles that fit. Support is available throughout the process, from application to onboarding.