Arabic & English-Speaking Customer Service Representative

About the Position

We are looking for an Arabic & English-Speaking Customer Service Representative to join an international customer service team in Lisbon.

In this role, you will support customers in Arabic and English and assist with digital advertising-related products and services.

Responsibilities

• Provide customer support in Arabic and English.
• Assist customers with digital advertising products and services.
• Handle customer inquiries and provide appropriate solutions.
• Support customers with campaign-related questions.
• Troubleshoot and resolve customer issues.
• Provide guidance on advertising tools and processes.
• Maintain a high level of customer satisfaction.
• Work effectively with internal teams to resolve complex cases.

Requirements

• Fluent Arabic and English.
• Degree in Marketing or a related field.
• Previous experience managing paid advertising campaigns is mandatory.
• Experience in Digital Marketing.
• Experience in a contact centre or service environment related to advertising technology is an advantage.
• Good knowledge of social media platforms.
• Basic understanding of digital advertising.
• Strong customer service orientation.
• Ability to work independently and as part of a team.

Apply now to take the next step in your international career.