Customer Support Specialist – Estonian-speaking

Do you speak Estonian and love working in a dynamic, fast-paced digital environment? Here is your chance to become part of the support team of one of the world's fastest-growing short-form video platforms, based in Lisbon, Portugal!

As a Customer Support Specialist (Tier 1), you will be the first and most important point of contact for users seeking help. Whether it is account-related questions, technical issues, or content guidance, you will bring clarity, speed, and professionalism to every conversation. Your work will directly impact millions of users across the platform.

Your responsibilities:

• Respond to customer queries efficiently via chat and email
• Troubleshoot account and platform usage issues
• Follow clear escalation procedures for complex cases
• Document interactions accurately in internal systems
• Contribute to team knowledge by sharing best practices

What we are looking for:

• Estonian: C1/C2 level (native or near-native)
• English: solid written and spoken communication
• Strong empathy and patience with diverse users
• Comfortable with digital platforms and tools
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

What is on offer:

• Join a globally recognized platform shaping the future of entertainment
• Competitive salary and comprehensive benefits
• Work in Lisbon — an inspiring, cosmopolitan city
• Structured onboarding and career development paths
• A vibrant, inclusive, and international team culture