Customer Care Specialist - Spanish Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in Spanish rely on our team in Athens, and this role helps us look after them. Start date: 12 October 2026.

The role rewards patience, clear language and a calm tone, even when someone is frustrated. You will work across phone, email and chat, so flexibility is part of the job.

Your Responsibilities:

• Support new colleagues by sharing practical tips from your cases
• Resolve everyday issues without unnecessary transfers
• Pass recurring issues to your team leader so they can be fixed at source
• Keep customers informed about timescales and next steps

Requirements:

• Fluent Spanish
• Good English for internal tools and written documentation
• Patience and a helpful manner, even in difficult conversations
• Comfortable learning new internal systems quickly
• Willingness to work the shift pattern set for the team
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.