Customer Support Specialist - Portuguese Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Good Portuguese and a steady, friendly manner are the foundation of this role in Athens. Start date: 2 November 2026.

Clear notes and a steady pace help the whole team deliver consistent answers. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Keep customers informed about timescales and next steps
• Confirm each resolution with the customer before closing a case
• Support new colleagues by sharing practical tips from your cases
• Resolve everyday issues without unnecessary transfers

Requirements:

• Fluent Portuguese
• Good English for internal tools and written documentation
• Basic computer skills and confidence with web-based tools
• Comfortable learning new internal systems quickly
• Ability to stay organised when handling several cases at once
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.