Customer Care Specialist - German Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Good German and a steady, friendly manner are the foundation of this role in Athens. Start date: 2 November 2026.

You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation. You will learn the product quickly, and your knowledge will grow with every case you handle.

Your Responsibilities:

• Meet the quality and response standards the team sets
• Keep case records accurate and up to date
• Support new colleagues by sharing practical tips from your cases
• Resolve everyday issues without unnecessary transfers

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Patience and a helpful manner, even in difficult conversations
• Ability to stay organised when handling several cases at once
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply with the button on this page and our recruitment team will reply with the next steps.