Customer Support Agent - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our German customer team in Athens keeps growing, and we are now adding new colleagues. Start date: 2 November 2026.

Good customer care is what this team is known for, and you will help keep that standard high. Some days bring quick, simple requests, and others need careful investigation and patient follow-up.

Your Responsibilities:

• Meet the quality and response standards the team sets
• Answer questions about products, orders and accounts
• Track your own quality scores and act on the feedback
• Use internal knowledge articles to check answers before you respond

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Basic computer skills and confidence with web-based tools
• Clear, professional written and spoken communication
• Willingness to work the shift pattern set for the team
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.