Customer Service Specialist – Dutch-speaking | Global Sportswear Brand (Remote)

Do you live and breathe sport, sneakers, and great service? We are hiring a Dutch-speaking Customer Service Specialist to join the remote team of a global sportswear and sneaker retailer. Work from Portugal, represent one of the most beloved brands in fashion and sport, and build a rewarding career — all from home!

In this role you will be the go-to resource for Dutch-speaking sneaker enthusiasts and active lifestyle customers — resolving queries about orders, returns, product availability, and loyalty programs with enthusiasm and expertise.

Your responsibilities:

• Handle Dutch-language customer inquiries via phone, email, and chat
• Resolve issues with orders, shipping, returns, and exchanges
• Assist customers with product recommendations and store information
• Support loyalty programme queries and membership management
• Maintain quality standards in every customer interaction

What we are looking for:

• Dutch: C1/C2 (native or near-native)
• English: B2 or above
• Enthusiasm for sport, fashion, or sneaker culture is a major plus
• Self-motivated and disciplined for remote work
• Tech-savvy and comfortable with digital customer service tools
• Must live near Lisbon or be open to occasional office visits
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

Why join?

• Work remotely for an iconic global sportswear brand
• Live anywhere in Portugal with flexibility and freedom
• Competitive salary and employee perks
• Be part of a brand that celebrates athletic achievement and style
• Remote onboarding and continuous digital support