Customer Support Representative - French Speaker (Hybrid, from 28 Oct)

Location: Lisbon, Portugal
Work Model: Hybrid
Schedule: 8 hours per day, 5 working days per week

We're recruiting a Customer Support Representative for a growing team in Lisbon, Portugal.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Contribute to a supportive, collaborative team environment

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Comfortable in a fast-moving, customer-facing role
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

If this sounds like a fit, apply below - happy to answer questions along the way.