Customer Care Specialist - French Speaker (Hybrid, from 13 Nov)

Location: Porto, Portugal
Work Model: Hybrid

Fluent in French? A team in Porto is looking for their next Customer Care Specialist.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Your Responsibilities:

• Flag recurring issues so they can be addressed at the source
• Respond to customer questions across phone, chat, and/or email
• Follow up on open cases rather than letting them sit
• Stay calm and clear with customers even when they're frustrated

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

We review applications on a rolling basis, so it's worth applying sooner rather than later.