Arabic, English-speaking Trust & Safety Specialist

We are seeking an Arabic-speaking Trust & Safety Specialist to join an international team in Sofia, Bulgaria, supporting a world-leading mobile gaming company. In this role, the successful candidate will help keep the online gaming community safe by reviewing and moderating user-generated content in Arabic and English.

This is an excellent opportunity for candidates looking to start or grow a career in the gaming and Trust & Safety industry within a multicultural environment.

Sofia is the capital and largest city of Bulgaria, known for its rich history, vibrant culture and growing international business community.

Key Responsibilities

• Review user-generated content to ensure a safe and compliant online environment
• Moderate content in Arabic and English in line with platform policies and community guidelines
• Identify and action content or behaviour that breaches policy
• Escalate complex or sensitive cases to the appropriate teams
• Maintain accuracy, consistency and quality in all review decisions

Working Schedule

• Operating hours: Monday to Sunday, 07:00–22:00
• Flexible shifts within operating hours

Benefits

• Competitive monthly salary
• Welcome bonus, paid in two instalments (after three and six months of employment)
• Paid on-site training
• Flexible contract hours for local candidates
• Opportunity to work in the international gaming industry
• International and multicultural working environment

Requirements

Mandatory

• Native or fluent Arabic
• Native or fluent English
• Eligibility to work in the EU

Core Competencies

• Strong attention to detail and sound judgement
• Ability to apply policies consistently and objectively
• Resilience and the ability to work with sensitive content
• Comfortable working with computers and digital systems
• Availability to work flexible shifts, including weekends

Preferred

• Interest in gaming or online communities
• Previous experience in content moderation, Trust & Safety or customer support