Customer Service Representative (German + English)

Job Title: Customer Service Representative (German + English)

Location: Sofia, Bulgaria (On-Site, with Hybrid option after 6 months based on performance)

Working Model: Business & Management (B&M)

• Schedule: MondayFriday, 09:0021:00

• Communication Channels: Email & Phone

Languages Required:

• German: C1 level

• English: B1/B2 level

Salary:

• 3895 BGN gross per month

Responsibilities:

• Provide high-quality customer service to B2C clients via email and phone.

• Handle inquiries, resolve issues, and deliver accurate information in a professional and timely manner.

• Maintain a positive and empathetic attitude toward customers at all times.

• Collaborate with internal teams to ensure seamless customer support.

• Adhere to company standards and performance goals.

Requirements:

• Fluency in German (C1) and good command of English (B1/B2).

• Strong communication skills and customer-oriented mindset.

• Ability to handle client inquiries with professionalism and efficiency.

• Previous experience in customer service or related fields is an advantage.

• Comfortable working on-site with flexibility for hybrid work after 6 months.

Relocation Package:

• Reimbursement of travel expenses up to 490 BGN after 6 months of employment (with valid travel documents and if no prior notice is given).

• Advance salary option of 1056 BGN net (upon employee request, transferred within 5 working days).

• Company-arranged hotel stay upon arrival (employee responsible for costs if failing to show up without notifying the hotel by 12 noon on arrival date).

• Note: If the contract is terminated within the first 6 months, advance salary and relocation reimbursement must be returned.

Why Join Us?

• Competitive salary and relocation support.

• Opportunity to work in an international environment.

• Hybrid working option after 6 months.

• Career development within a global company.