Customer Care Specialist - Danish Speaker (starts November)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in Danish rely on our team in Athens, and this role helps us look after them. Start date: 2 November 2026.

Good customer care is what this team is known for, and you will help keep that standard high. Clear notes and a steady pace help the whole team deliver consistent answers.

Your Responsibilities:

• Handle billing and account questions with care and accuracy
• Explain step-by-step solutions in clear, simple language
• Recognise when a case needs escalating and hand it over with complete notes
• Resolve everyday issues without unnecessary transfers

Requirements:

• Fluent Danish
• Good English for internal tools and written documentation
• Clear, professional written and spoken communication
• Previous customer-facing experience is an advantage, though not required
• Ability to stay organised when handling several cases at once
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.