Bilingual Support Ninja Spanish & English | 24/7 Global Helpdesk in Lisbon

Bilingual Support Ninja Spanish & English | 24/7 Global Helpdesk in Lisbon

Location: On-site, Lisbon, Portugal
Start Date: 4 September 2025
Schedule: Monday to Sunday 24/7 Rotative Shifts (including night shifts)
Days Off: 2 rotative days per week
Relocation: Not included for this project

Become the Voice That Solves ProblemsAround the Clock!

Do you speak fluent Spanish and have a solid C1 level of English? Are you ready to assist global customers in a fast-paced environmentday or night? If youre someone who thrives under pressure and loves to help, this Bilingual Support Ninja role is for you.

Your Daily Mission

• Handle inbound customer queries in Spanish and English across multiple channels: phone, chat, and email

• Offer fast, friendly, and effective solutions to customers worldwide

• Navigate technical tools and systems while remaining empathetic and composed

• Work independently and as part of a team across a 24/7 rotating schedule

• Accurately document interactions and follow escalation procedures when necessary

You Bring

• Spanish (C1+) and English (C1 minimum) certified via the Harver English assessment

• Minimum 1 year of customer service experience

• A calm, professional, and positive communication style

• Availability to work flexible hours including night shifts

• High emotional intelligence and a people-first mindset

• Good digital skills and a proactive approach to challenges

Your Rewards

• Base Salary: 870/month (x14 months)

• Performance Bonus: 80/month (x11 months)

• Meal Allowance: 7.23 per working day

• Transport Allowance: 20/month

• Health Insurance: Active from Day 1 (free after 6 months)

• Braga Bonus (if applicable): 20/year

Accepted Documents

• EU ID

• Portuguese Residence Card

• Manifestação de Interesse

• Visa holders (under review case-by-case basis)

️ Apply Today No Cape Needed, Just Your Language Skills!

Click to apply or send your English CV to:
amanda.kiss@cbtalents.org