French-Speaking Order Support Specialist

French-Speaking Order Support Specialist | Remote (Portugal)

We're partnering with a global industry leader to hire a dedicated and detail-oriented French-speaking Order Support Specialist. This is a remote position, but applicants must be based in or near Porto or Lisbon, Portugal.

Location: Remote.  Must reside in or near Porto or Lisbon, Portugal
Employment Type: Full-time, Remote
Remuneration: Base salary + benefits

About the Role

As an Order Support Specialist, you will assist French-speaking customers with their orders from processing and tracking to resolving delivery or invoicing issues. Youll ensure a smooth, accurate, and professional experience that reflects the brands commitment to excellent service.

Key Responsibilities

• Handle incoming inquiries regarding orders, invoices, and deliveries from French-speaking customers

• Support customers via email, chat, and phone in a friendly, professional, and timely manner

• Process, update, or cancel orders accurately using internal systems

• Monitor order status and coordinate with logistics or warehouse teams as needed

• Investigate and resolve issues such as delayed shipments, missing products, or payment errors

• Maintain records of customer interactions and order details

• Ensure customer satisfaction by delivering efficient and personalized support

What Were Looking For

• Language skills: fluent in French (C1+) and proficient in English (B2 minimum)

• Previous experience in order support, logistics support, or customer service is preferred

• Strong communication and problem-solving skills

• High attention to detail and accuracy

• Familiarity with CRM or order management systems is a plus

• Ability to work independently while staying connected with a remote team

• Must reside in or near Porto or Lisbon, Portugal

• Reliable internet connection and a quiet workspace

What Youll Get

• Competitive base salary

• Fully remote role with flexibility

• Paid training and ongoing professional development

• Work with a friendly and multicultural remote team

• Private health insurance (after probation)

• Great work-life balance and employee support initiatives

Ready to bring your customer care and organizational skills to a global brand from the comfort of your home? Apply now to join our remote French-speaking support team!