English speaking Customer Service

Job Title: Customer Service Representative (English C2)
Location: Athens, Greece (On-Site)
Start Date: ASAP
Working Hours: Rotative shifts between 2:00 PM 7:00 AM (Monday to Sunday)
Language Requirement: English C2 level (Native/Fluent)

Job Description:

We are looking for a highly motivated and fluent English-speaking Customer Service Representative to join our team in Athens. In this role, you will be the first point of contact for customers, providing top-tier service and support across various channels.

Responsibilities:

• Handle incoming customer inquiries via phone, email, or chat

• Provide accurate, valid, and complete information by using the right tools

• Identify and assess customer needs to achieve satisfaction

• Resolve product or service problems by clarifying customer complaints

• Follow communication procedures, guidelines, and policies

• Ensure customer satisfaction and provide professional customer support

Requirements:

• Fluency in English (C2 level) verbal and written

• EU Citizenship or valid work permit in Greece

• Excellent communication and interpersonal skills

• Ability to work flexible shifts including nights and weekends

• Previous experience in customer support is a plus

• Team player with problem-solving attitude

Salary & Benefits:

• Monthly Salary: 1,200 x 14 payments (includes Easter, Summer, and Christmas bonuses)

• Performance Bonus (subject to confirmation)

• Meal Allowance: 50/month (voucher)

• Private Health & Life Insurance (from day one)

• Annual Leave: 25 days

• Contract Type: Permanent

• Working Hours: 40 hours per week (8 hours/day, 5 days/week)

What We Offer:

• A multicultural and dynamic environment

• Stability with a permanent contract

• Opportunity to grow within the company

• Comprehensive health benefits

• Paid training and continuous development

  
  
  If you're interested and meet the criteria, please send your English CV to: amanda.kiss@cbtalents.org