Slovak-speaking Customer Support Representative

Slovak-speaking Customer Support Representative,  Sofia, Bulgaria
Location: On-site | Sofia, Bulgaria
Work Schedule: Full-time | Rotational Shifts (Monday Sunday)

Are you a native or fluent Slovak speaker with a passion for helping others? We're looking for a Customer Support Representative to join our team in Sofia, Bulgaria, supporting customers from the retail industry. Youll be the first point of contact for our Slovak-speaking customers, providing assistance with product information, order tracking, and issue resolution.

This is a full-time, on-site position offering professional growth opportunities in an international work environment.

Key Responsibilities

• Provide top-quality customer support via phone, email, and chat in Slovak

• Assist customers with inquiries related to orders, products, returns, and more

• Maintain a high level of customer satisfaction through professional and friendly interactions

• Accurately document customer interactions and follow up on open issues

• Collaborate with internal departments to resolve customer concerns efficiently

Requirements

•  Fluent Slovak language skills

• Good communication skills in English (for internal communication)

• Previous experience in a customer service role is a plus

• Excellent interpersonal and problem-solving skills

• Basic computer literacy and comfort with using support tools and CRMs

• Must be located in Sofia, Bulgaria or willing to relocate

• Non-EU citizens must have valid documentation that permits them to reside and work in Bulgaria

What We Offer

• Competitive salary with performance-based bonuses

• Full training provided

• Multicultural work environment and friendly team culture

• Career development opportunities

Apply Now!
Send us your CV in English and lets start your next career chapter in customer support!