Customer Service Consultant – French-speaking | Rent-a-Car

Are you a French speaker looking for an exciting customer-facing role in Sofia, Bulgaria? We are hiring a Customer Service Consultant to support a globally recognised vehicle rental brand, helping French-speaking customers enjoy smooth, stress-free mobility experiences.

In this role you will be the voice of the brand for French-speaking customers — assisting with reservations, rental queries, billing, modifications, and any issues along the way. You will combine your linguistic skills with a warm, professional approach to leave every customer feeling valued and well-served.

Your responsibilities:

• Handle inbound French-language customer contacts via phone and digital channels
• Assist with bookings, amendments, cancellations, and billing inquiries
• Resolve complaints and service issues with speed and empathy
• Log all interactions accurately in CRM systems
• Consistently meet quality, satisfaction, and productivity KPIs

What we are looking for:

• French: C1/C2 level (native or near-native)
• English: working proficiency
• Warm, professional, and solution-oriented communicator
• Organised and reliable in a structured work environment
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1,450 BGN/month
• Represent a world-renowned mobility and travel brand
• Full training and onboarding from day one
• Multicultural, welcoming team in a modern Sofia office
• Career development opportunities within a global company