Customer Support Representative - Italian Speaker | Athens, Greece

An international employer based in Athens, Greece is hiring a Customer Support Representative to join their Italian-speaking team.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Stay calm and clear with customers even when they're frustrated
• Contribute to a supportive, collaborative team environment

Requirements:

• Solid working English alongside your Italian
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Fluent Italian, written and spoken
• Comfortable communicating in Italian at a professional level

Working Conditions:

• Work model: Remote

Relocation Package:

- Teleperformance Greece will not proceed with candidates from outside the European Union (e.g., Latin America) unless they already have a flight booked before starting the recruitment process - 2 Weeks hotel accommodation + Flight ticket (inside the EU) - Airport Pickup - Real Estate Agency fee WAH Information: - If relocating WAH is in Athens - If local WAH is anywhere in Greece All written agreements must follow the format below and be provided in one single screenshot. Multiple screenshots will no longer be accepted. DO NOT MENTION ANNUAL SALARY - You now can add 3 different ERF (projects) to the confirmation or template as long as the candidate agrees to all three of them. The agreement must clearly include: https://drive.google.com/file/d/1jOIZ8TgmowdFgU8e4D9LSaNjGzVlT8Sm/view?usp=sharing Salary Bonus Starting Date ERF Schedule Relocation Support (when it required) **Candidate will be required to have a Birth certificate with both parents noted, as well as be able to stamp their Authorisation form at the embassy if hired ***

We keep candidates updated at each stage rather than leaving you guessing after you apply.

Applications are open now - apply below to get the conversation started.