Customer Support Representative - French Speaker (On-Site, from 16 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

A French-speaking Customer Support Representative is needed for a team based in Lisbon, Portugal.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Your Responsibilities:

• Resolve issues efficiently without cutting corners on quality
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment
• Recognize when something needs escalating versus resolving directly

Requirements:

• French: Fluent | English: B2
• Some prior customer-facing experience is a plus, though not essential
• Reasonably tech-comfortable - happy learning new internal systems
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Apply using the button on this page and we'll follow up with next steps.