German Customer Care On-Site & Remote in Greece (with relocation)

About the job German Customer Care On-Site & Remote in Greece (with relocation)

At the moment we are looking for German speakers to fill several vacancies.The conditions are according to the following requirements:

- Knowledge of fluent German & English (B2+);
- Writing Speed: 25 words per minute.
- Starting dates: Intakes from April to July 2026
- Travel Expenses: Paid by our client;
- Accommodation
- Health Coverage

Responsibilities:
- To respond and record consumer enquiries/questions raised through free phone lines for customers.
- To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
- To ensure client complaints are dealt with and logged in line with the company's complaints escalation policy.
- To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately.
- To troubleshoot through the use of open questions, support documents and system training.
- To be able to offer recommendations to common problems or frequently asked questions.

Please see below the relocation package in case you are coming from abroad:

1. Booking and paying for your travel tickets and a taxi to transfer you from the airport to the hotel.
2. Up to two week's accommodation in a hotel close to our premises provided by the company.
3. We will help you in order to find an apartment to stay either alone or share one with a colleague.
4. The company also offers Greek lessons, free Real Estate Agency fee & other Benefits.

We're looking for exceptional talent—if that sounds like you, don't miss this opportunity to apply.