Customer Service Agent - Italian Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Italian-speaking customers. Start date: 26 October 2026.

You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation. Colleagues share tips and approaches often, so you are never working through a difficult case alone.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Follow up on open cases so that customers are not left waiting
• Handle billing and account questions with care and accuracy
• Confirm each resolution with the customer before closing a case

Requirements:

• Fluent Italian
• Good English for internal tools and written documentation
• Basic computer skills and confidence with web-based tools
• Comfortable learning new internal systems quickly
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Questions before you apply? Ask in your application, and our team will answer them as soon as possible.