Customer Care Agent - Danish Speaker (Remote)

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Customers who contact us in Danish rely on our team in Athens, and this role helps us look after them. Start date: 19 October 2026.

Most of your day is spent listening, understanding the issue and explaining the next step. Clear notes and a steady pace help the whole team deliver consistent answers.

Your Responsibilities:

• Suggest improvements that reduce repeat contacts
• Pass recurring issues to your team leader so they can be fixed at source
• Confirm each resolution with the customer before closing a case
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent Danish
• Good English for internal tools and written documentation
• Comfortable learning new internal systems quickly
• Patience and a helpful manner, even in difficult conversations
• Previous customer-facing experience is an advantage, though not required
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply through this page and we will share the full details with you during the first conversation.