Customer Care Specialist - Dutch Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Good Dutch and a steady, friendly manner are the foundation of this role in Athens. Start date: 12 October 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. You will be the first person customers reach when something needs sorting out.

Your Responsibilities:

• Meet the quality and response standards the team sets
• Suggest improvements that reduce repeat contacts
• Handle billing and account questions with care and accuracy
• Use internal knowledge articles to check answers before you respond

Requirements:

• Fluent Dutch
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Basic computer skills and confidence with web-based tools
• Attention to detail and accurate record keeping
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

If this sounds like the right role for you, apply below and ask anything you need to know along the way.