French & English-Speaking Customer Service Representative

About the Position

Join a customer service team in Porto, Portugal, supporting customers of a leading car rental company. You will assist customers with inquiries and reservations, provide personalized support throughout the rental process, and help resolve issues professionally in both French and English.

Key Responsibilities

• Assist customers via phone, email, and messaging.
• Answer questions about car rental reservations, services, and rental conditions.
• Support customers before, during, and after their rentals.
• Recommend additional services based on customer needs.
• Handle post-rental inquiries, including invoices and damage-related issues.
• Resolve customer concerns efficiently and professionally.
• Identify opportunities to promote relevant services.
• Maintain high standards of customer satisfaction and service quality.

Requirements

• Fluent or native-level proficiency in both French and English.
• Previous experience in customer service or a contact center is preferred.
• Strong communication and interpersonal skills.
• Good sales skills and the ability to identify additional business opportunities.
• Comfortable using digital tools and platforms.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused attitude and professional approach.

Ready for your next career opportunity? Apply now!