German-Speaking Client Support Specialist

Position Overview

We are seeking motivated and customer-focused German speakers to join an international retail support project within a globally established customer experience environment. This role offers the opportunity to work in a professional, multicultural setting while developing valuable international experience and long-term career prospects.

Key Responsibilities

• Provide professional support to German-speaking customers via phone, email, and chat
• Assist with orders, deliveries, returns, and product inquiries
• Resolve customer concerns efficiently and escalate complex cases when necessary
• Maintain accurate documentation in internal systems
• Consistently meet quality and customer satisfaction targets

Candidate Profile

• Matric (Grade 12) qualification
  

• Valid permission to work in South Africa

• Clear criminal and debt record
  

• Previous customer service or call centre experience (retail experience is advantageous)
  

• Strong communication and problem-solving abilities
  

• Comfortable working in a fast-paced environment
  

• Availability for rotational shifts, including weekends
  

• Basic computer proficiency

• Languages Required: German (B2–C2) + Good English

What the Company Offers

• Competitive compensation package and benefits
  

• Paid training and structured onboarding
  

• Modern office environment in a prime business location
  

• Opportunity to work on an international project
  

• Clear pathways for professional growth and advancement

Relocation Support

• One local flight to Durban prior to start date
  

• 20 nights of accommodation arranged and covered by the company