Turkish-Speaking Travel Customer Expert – Lisbon

We are currently recruiting for an exciting opportunity within the travel industry, supporting an international project focused on the Turkish-speaking market. You will join a multilingual operations team in Lisbon, helping travellers resolve problems with their hotel reservations during and after their stay.

Key Responsibilities

• Support customers by phone and email, mainly in Turkish and sometimes in English
• Handle complaints and reschedule hotel reservations
• Resolve urgent and unforeseen situations quickly and professionally
• Work with hotels and partners to negotiate alternative solutions
• Use several tools and follow set procedures for each case
• Stay calm and solution-focused in demanding situations

Requirements

• Fluent Turkish (spoken and written)
• Good English communication skills
• Customer service orientation, patience and flexibility
• Ability to work on-site in Lisbon
• Availability for rotating shifts, Monday to Friday
• Previous customer service or travel experience is an advantage

What We Offer

• Competitive monthly gross salary, plus Christmas and holiday allowances
• Meal allowance card
• Optional company apartment
• Health insurance from day one
• Potential productivity bonus
• 20 days of paid, intensive training
• 12-month contract with a path to a permanent role
• Modern office with easy metro, bus and train access

Schedule
40 hours per week, Monday to Friday, on rotating shifts between 07:00 and 17:00. Weekends are off.

Location
Lisbon is a sunny, safe and international capital with a vibrant lifestyle and a large expat community.

Interested?
If this opportunity matches your experience and career interests, apply now, and I will be happy to discuss the next steps of the recruitment process.