Customer Support Representative - French Speaker (On-Site, from 28 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We're working with an employer in Lisbon to fill a Customer Support Representative position for their French market.

You'd be the first person customers reach when something needs sorting out - the role rewards patience and clear communication.

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit

Requirements:

• French: Fluent | English: B2
• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Sound like you? Hit apply and we'll take it from there.