German-speaking Customer Service Agent

About the Position

As a German-speaking Customer Service Agent, you will be the first point of contact for customers, providing support across telecommunications and related services.

You will assist customers with technical inquiries, account-related questions, billing, payments, orders, connectivity issues, and mobile services. You will also support customers with additional services, contract renewals, and retention-related requests.

The role combines customer service, technical support, and sales activities, requiring strong communication and problem-solving skills.

Requirements

• Native-level or C1 proficiency in German
• B2 level of English
• Previous experience in customer service, technical support, or sales is an advantage
• Excellent verbal communication skills
• Strong problem-solving abilities
• Good computer literacy
• Familiarity with mobile devices and telecommunications services
• Ability to multitask and handle customer inquiries efficiently

Responsibilities

• Handle inbound customer calls and emails
• Assist customers with technical issues related to mobile and landline services
• Provide support with invoices, payments, and order status
• Assist with PIN/PUK, roaming, and connectivity-related inquiries
• Provide information about available services and solutions
• Cross-sell and upsell additional services
• Support contract renewals
• Handle retention calls and assist with customer loyalty
• Accurately document customer interactions and information

Contract

• Initial 8-month contract with potential for extension

Apply now to take the next step in your international career.