Athens - French-Speaking Customer Support Advisor

Location: Greece – Athens / Thessaloniki / Remote within Greece
Employment Type: Full-time
Work Model: On-site, Hybrid or Remote depending on the project
Language: French C1/C2 + English B2+

About the Role

Are you fluent in French and looking for an exciting international career opportunity in Greece?

Join a multicultural customer support team and work with some of the world's leading international brands. You will assist French-speaking customers and provide professional, efficient and high-quality support across different communication channels.

Your Responsibilities

• Assist customers via phone, email and live chat in French.
• Provide accurate and professional solutions to customer inquiries.
• Handle customer requests, complaints and general product/service questions.
• Troubleshoot basic issues and follow established procedures.
• Ensure a high level of customer satisfaction.
• Work closely with internal teams when escalation is required.
• Maintain accurate records of customer interactions.
• Meet quality and performance targets.

Requirements

• Fluent French – C1/C2 or native level.
• Good English – B2 or higher for training and internal communication.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused mindset.
• Good computer literacy.
• Ability to work in a multicultural and fast-paced environment.
• Previous customer service experience is an advantage, but full training is provided.
• EU citizenship or valid right to work in Greece is required.

What We Offer

• Competitive salary + performance bonuses.
• 14 salaries per year depending on the project.
• Paid training.
• Private health insurance on eligible projects.
• 25 days annual leave on applicable projects.
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If you're ready to start a new adventure in Greece and build your career in customer support, we'd love to hear from you!

Send your resume to : abir.abdelmoula@cbtalents.org 

or via Whatsapp to : +212 642 187 907