Player Support Specialist – French-speaking | Gaming

Passionate about gaming and fluent in French? We are looking for a Player Support Specialist to join our Sofia team, supporting the French-speaking community of a globally celebrated competitive gaming title. This is your chance to combine your love of gaming with a rewarding professional career!

As a Player Support Specialist, you will help French-speaking players navigate account issues, technical challenges, in-game queries, and community matters — delivering the fast, knowledgeable, and friendly support the gaming community expects and deserves.

Your responsibilities:

• Handle French-language player support requests via digital channels
• Assist with account access, purchases, technical issues, and gameplay queries
• Review and act on player conduct and fair play reports
• Escalate complex cases following established procedures
• Provide fast, accurate, and empathetic support that players appreciate

What we are looking for:

• French: C1/C2 level (native or near-native)
• English: solid working proficiency
• A genuine passion for gaming and online multiplayer communities
• Patient, empathetic, and a skilled written communicator
• Available to work on-site in Sofia

What is on offer:

• Gross salary: 1,435 BGN/month
• Work with one of the most iconic gaming brands in the world
• Gaming-culture-inspired team environment in Sofia
• Full training on the game, tools, and processes
• A team of fellow gaming enthusiasts who genuinely love what they do