direct / UMM - French Speaker | Lisbon, Portugal

Fluent in French? A team in Lisbon is looking for their next direct / UMM.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

Key Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Flag recurring issues so they can be addressed at the source
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Able to stay organized when handling multiple cases at once
• Right to work in the country without sponsorship required
• Comfortable in a fast-moving, customer-facing role

Working Conditions:

• Work model: Remote

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

If this sounds like a fit, apply below - happy to answer questions along the way.