Customer Care Agent - Icelandic Speaker

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Icelandic-speaking customers. Start date: 12 October 2026.

Good customer care is what this team is known for, and you will help keep that standard high. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Recognise when a case needs escalating and hand it over with complete notes
• Confirm each resolution with the customer before closing a case
• Meet the quality and response standards the team sets
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent Icelandic
• Good English for internal tools and written documentation
• Basic computer skills and confidence with web-based tools
• Comfortable learning new internal systems quickly
• Attention to detail and accurate record keeping
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply today using the button on this page, and we will walk you through the rest of the process.