Customer Service Agent - Portuguese Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

Our Athens site runs a busy Portuguese service line, and we are looking for people who can keep up its standards. Start date: 20 October 2026.

You will be the first person customers reach when something needs sorting out. Customers often say thank you when a problem is finally solved, and that is a big part of the job.

Your Responsibilities:

• Use internal knowledge articles to check answers before you respond
• Keep case records accurate and up to date
• Handle billing and account questions with care and accuracy
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent Portuguese
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Ability to stay organised when handling several cases at once
• Comfortable learning new internal systems quickly
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply now with the button on this page, and our team will confirm what comes next.