Portuguese-Speaking Customer & Technical Support Specialist – Athens, Greece

Are you fluent in Portuguese and excited about technology and digital services? We are recruiting Portuguese-speaking Customer & Technical Support Specialists for an international company in Athens. You'll join teams supporting leading international brands in:

• cloud services
• online platforms and messaging
• financial technology
• wearable technology
• online advertising
• business printing and consumer products

As the first point of contact for Portuguese-speaking users, you'll resolve technical issues, answer account and payment questions, and deliver a smooth experience across phone, chat, email and social media.

Key responsibilities

• Be the first point of contact for Portuguese-speaking users via phone, chat, email and social media
• Resolve technical issues with apps, devices, accounts and online services
• Help with account access, payments, refunds and subscriptions
• Handle inbound and outbound interactions following documented procedures
• Escalate complex cases to specialist teams and follow up until they're resolved
• Record all interactions accurately in CRM systems
• Maintain high standards of quality and customer satisfaction

What we're looking for

• Portuguese at native level or C1
• English at B2 level or above (C1 for some teams), used for training, tools and the knowledge base
• Strong written communication skills
• Good PC skills and the ability to work across several tools at once
• Ability to multitask and stay calm in a fast-paced environment
• Typing speed of at least 25 words per minute
• Customer support experience is a plus; some teams require at least 1 year
• Right to work in Greece

What's on offer

• Competitive monthly base salary with built-in long-term salary progression
• Monthly productivity bonus based on target achievement
• Relocation support for candidates moving from abroad
• In selected teams:
  • Transport bonus and monthly food allowance for on-site roles
  • Loyalty payments after 3 and 9 months
• Comprehensive paid training, a nesting period and team well-being activities
• Career development with leading international brands

Contract

• 8-month contract, with potential for extension

Working hours

• Monday to Friday, with occasional weekend shifts in some teams
• Fixed day shifts or rotating shifts, depending on the team

Location
Athens, Greece. On-site or remote, depending on the team.

If this opportunity matches your experience and career interests, apply now and we'll be in touch about the next steps.