Customer Care Specialist - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our German customer team in Athens keeps growing, and we are now adding new colleagues. Start date: 9 November 2026.

The team measures success by how well customers feel looked after, not only by how fast a case closes. Colleagues share tips and approaches often, so you are never working through a difficult case alone.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Keep customers informed about timescales and next steps
• Stay calm and courteous with frustrated customers
• Recognise when a case needs escalating and hand it over with complete notes

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Basic computer skills and confidence with web-based tools
• Ability to stay organised when handling several cases at once
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Ready to take the next step? Apply below and a member of our team will be in touch.