Customer Support Representative - French Speaker (On-Site, from 22 Oct)

Location: Porto, Portugal
Work Model: On-Site
Schedule: Monday to Friday - 07:00 to 18:00 (Rotational shifts); Days Off - Saturday and Sunday

Fluent in French? A team in Porto is looking for their next Customer Support Representative.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

What We Offer:

• Salary: 1000€ per 14 months
• Relocation support available

Your Responsibilities:

• Stay calm and clear with customers even when they're frustrated
• Follow up on open cases rather than letting them sit
• Respond to customer questions across phone, chat, and/or email
• Flag recurring issues so they can be addressed at the source

Requirements:

• Fluent French, English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Right to work in the country without sponsorship required
• Some prior customer-facing experience is a plus, though not essential

Relocation Package:

• Relocation from outside of Portugal: Shared accommodation (up to 12 months)

This is one of several openings we're currently recruiting for in Portugal - worth asking what else might fit if this one isn't quite right.

Interested? Use the Apply button below and our recruitment team will be in touch.