Customer Support Representative - Spanish Speaker (On-Site, from 22 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday, 07:00–19:00; Shifts: 07:00–16:00 / 10:00–19:00

A well-established company in Lisbon is expanding and looking to bring on a Customer Support Representative.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: €920/month
• Welcome bonus: €2,000; paid in 12 monthly instalments (1/12 per month) during first year.

Your Responsibilities:

• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Follow up on open cases rather than letting them sit
• Contribute to a supportive, collaborative team environment

Requirements:

• Fluent Spanish, English
• Reasonably tech-comfortable - happy learning new internal systems
• Clear, professional communication style, written and verbal
• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

We review applications on a rolling basis, so it's worth applying sooner rather than later.