Customer Advisor – German Speaking | Greece

Location: Athens, Greece | Remote within Greece only

About the Role

We are recruiting German-speaking Customer Advisors on behalf of a leading international BPO company based in Athens, Greece. This is an excellent opportunity for German native or near-native speakers looking to build a career in customer service within a multicultural environment, with the flexibility of on-site or remote work options.

Your Responsibilities

• Handle inbound customer inquiries via phone, email, and/or chat in German
• Provide accurate information and resolve customer issues efficiently
• Ensure a high level of customer satisfaction in every interaction
• Escalate complex cases to the appropriate team when needed
• Document interactions accurately in the CRM system
• Meet individual and team KPIs (response time, CSAT, resolution rate)

Your Profile

• German native or C1/C2 level, written and spoken — mandatory
• English B2 minimum
• Strong communication and problem-solving skills
• Computer literate; experience with CRM tools is a plus

What We Offer

• Competitive salary and performance bonuses
• Relocation support (flights and accommodation assistance) for on-site candidates
• Paid training program
• Private health insurance
• Career growth opportunities within an international company
• Remote work option available for eligible profiles
• Multicultural work environment in Athens

Kundenbetreuer, Customer Advisor, Customer Support Agent, Call Center, BPO, Multilingual, Athens Greece, Remote EU, Relocation Greece, C1 German, C2 German, Inbound, CRM, CSAT, Help Desk, Customer Care, German Speaker