Customer Service Agent – Dutch-speaking | Home Services Platform

We are urgently hiring Dutch-speaking Customer Service Agents to support users of a leading European home services marketplace — a fast-growing platform that connects millions of homeowners with trusted tradespeople and service providers. If you are a natural problem-solver who enjoys helping people improve their homes, this role is for you!

As a Customer Service Agent, you will support Dutch-speaking customers and service professionals, resolving queries, managing complaints, and ensuring every interaction reflects the platform's commitment to trust and quality.

Your responsibilities:

• Support users with booking, payment, and service queries via phone and chat
• Mediate and resolve disputes between customers and service providers
• Ensure accounts and listings are accurate and up to date
• Educate users on platform features and best practices
• Meet daily quality and productivity benchmarks

What we are looking for:

• Dutch: C1/C2 (native or near-native)
• English: B2 or above
• Warm, empathetic communication style
• Problem-solving ability and a proactive approach
• EU citizenship or valid Portuguese work/residence permit required
• High School Diploma required

Why join?

• Join a fast-growing marketplace making a difference in people's daily lives
• Work on-site at the modern Tejo campus in Lisbon
• Supportive team culture with regular coaching and feedback
• Competitive pay and benefits package
• Excellent opportunities to grow with a scaling company