Customer Care Agent - Italian Speaker

Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week

This position suits someone who wants stable, well-organised work in Athens helping Italian-speaking customers. Start date: 22 October 2026.

You will learn the product quickly, and your knowledge will grow with every case you handle. The role rewards patience, clear language and a calm tone, even when someone is frustrated.

Your Responsibilities:

• Track your own quality scores and act on the feedback
• Keep customers informed about timescales and next steps
• Stay calm and courteous with frustrated customers
• Keep case records accurate and up to date

Requirements:

• Fluent Italian
• Good English for internal tools and written documentation
• Attention to detail and accurate record keeping
• Ability to stay organised when handling several cases at once
• Basic computer skills and confidence with web-based tools
• A quiet workspace and a reliable internet connection for remote work
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Use the Apply button on this page to start. We review applications as they arrive, so it helps to apply early.