Customer Service Representative - German Speaker (On-Site)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

We are recruiting German speakers for a role that mixes everyday support with real problem solving in Athens. Start date: 2 November 2026.

You will be the first person customers reach when something needs sorting out. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation.

Your Responsibilities:

• Recognise when a case needs escalating and hand it over with complete notes
• Meet the quality and response standards the team sets
• Stay calm and courteous with frustrated customers
• Keep case records accurate and up to date

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Willingness to work the shift pattern set for the team
• Basic computer skills and confidence with web-based tools
• Patience and a helpful manner, even in difficult conversations
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Interested? Submit your application below and our recruitment team will get back to you shortly.