Customer Support Agent - German Speaker (starts November)

Location: Athens, Greece
Work Model: On-Site
Schedule: 8 hours per day, 5 working days per week

Our German customer team in Athens keeps growing, and we are now adding new colleagues. Start date: 23 November 2026.

You will be the first person customers reach when something needs sorting out. The team measures success by how well customers feel looked after, not only by how fast a case closes.

Your Responsibilities:

• Answer questions about products, orders and accounts
• Handle billing and account questions with care and accuracy
• Use internal knowledge articles to check answers before you respond
• Follow up on open cases so that customers are not left waiting

Requirements:

• Fluent German
• Good English for internal tools and written documentation
• Previous customer-facing experience is an advantage, though not required
• Comfortable learning new internal systems quickly
• Basic computer skills and confidence with web-based tools
• Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)

Apply now with the button on this page, and our team will confirm what comes next.