Customer Support Representative - English Speaker (from 22 Oct)

Location: Lisbon, Portugal
Work Model: On-Site
Schedule: Monday to Sunday – 24/7 (rotative shifts including night shifts); Days Off: 2 rotative days

An international employer based in Lisbon, Portugal is hiring a Customer Support Representative to join their English-speaking team.

It's a front-line support role: fielding questions, solving problems, and making sure people leave the conversation satisfied.

What We Offer:

• Salary: €920/month
• Welcome bonus: €2,000; paid in 12 monthly instalments (1/12 per month) during first year.

Your Responsibilities:

• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Fluent English
• Eligible to work in the EU (citizenship, valid permit, or equivalent)
• Reasonably tech-comfortable - happy learning new internal systems
• Some prior customer-facing experience is a plus, though not essential

We work with employers across several European markets, so even if this particular role isn't a perfect match, it's worth staying in touch.

Applications are open now - apply below to get the conversation started.