German-Speaking Contact Centre Agent – Malta (On-Site)

We are hiring German-speaking Contact Centre Agents to join a leading international airline project based in Malta. If you're passionate about customer service and want to grow within the aviation industry, this is a fantastic opportunity!

What You'll Do

• Handle customer inquiries via phone, email, and chat
• Assist passengers with bookings, changes, and travel-related queries
• Provide professional and efficient customer support in German and English
• Deliver excellent service while meeting performance targets

Requirements

• German: C2 level (Native/Fluent)
• English: C1 level
• Previous customer service experience is a plus
• Strong communication and problem-solving skills
• Must be currently residing in Malta (local candidates only)
• EU passport or valid Malta work permit required
• Note: Ex-employees are not eligible

Location

• Malta (On-site at Centrecom)

Salary & Benefits

Hourly Rate Progression:

• Month 1: €5.60/hour
• Month 2: €8.10/hour
• After probation: €8.50/hour
• After 12 months: €8.75/hour (performance-based)
• After 18 months: €9.20/hour (performance-based)

Additional Benefits:

• Performance Bonus: up to €2,000/year (after 6 months)
• Language Allowance: €250/month (after training)
• Relocation Allowance: €2,000 (after 1 month)

Working Schedule

• Monday to Friday
• Rotational shifts between 09:00 – 18:30
• 8-hour shifts

Perks & Extras

• Full paid training
• Health insurance after 6 months
• Career progression opportunities
• Mobile schemes & gym packages
• In-house canteen with healthy meals
• Monthly company events
• Free on-site parking
• Staff discounts across 50+ businesses

Start Date

• 20 April 2026

If you're fluent in German, customer-focused, and ready to work in a vibrant international environment — apply now and take your career to new heights in Malta!