German-Speaking Customer Support Representative (Remote Türkiye)

German-Speaking Customer Support Representative (Remote Türkiye)

About the Role

We are seeking German-speaking Customer Support Representatives to join our international teams supporting leading global brands in the technology, travel, and food delivery sectors.
This is a remote, full-time opportunity open to candidates based anywhere in Türkiye.

As part of our multilingual customer experience operation, youll provide professional, solution-oriented support to customers, partners, and service users through inbound calls, chat, and email channels.

Key Responsibilities

• Handle inbound calls, chats, and emails in German (English used for internal communication and training)

• Assist customers with inquiries related to orders, bookings, or platform navigation

• Resolve issues with empathy and accuracy, ensuring a smooth customer experience

• Provide information, updates, or modifications to existing reservations or deliveries

• Follow company procedures and use digital tools effectively

• Meet performance and quality KPIs with a customer-first mindset

Requirements

• German: Native or C1 level (verbal and written)

• English: Minimum B1 level (for internal tools, training, and communication)

• Strong communication and problem-solving skills

• Comfort with digital tools, CRM systems, and multitasking

• Reliable, proactive, and team-oriented attitude

• Previous customer service or sales experience is a plus, but not mandatory

Why Join Us

• Work remotely from anywhere in Türkiye

• Join a diverse, multilingual, and supportive international team

• Gain hands-on experience with global platforms

• Benefit from continuous training, feedback, and career growth opportunities

Easy apply to gulsum.pir@cbtalents.org