German Customer Experience Advisor

About the Role

Join an international airline project supporting customers with legal-related inquiries. This role requires clear communication, empathy, and precision when guiding users through policies and procedures.

What You'll Do

• Assist customers in German and English with legal/claims-related questions.
• Review cases, verify documentation, and provide clear resolution steps.
• Maintain accurate records and use internal tools effectively.
• Ensure compliance with company guidelines while offering excellent service.

What We're Looking For

• Fluency in German + English.

• Strong analytical and communication skills.

• Ability to handle sensitive information with professionalism

• Experience in customer support or administrative/legal environments is a plus.

What We Offer

• Competitive salary plus performance bonuses
• Meal allowance and health insurance
• Relocation package
• Professional training and career development opportunities

Schedule
Monday to Friday, Portuguese business hours. Weekends off.

Location
Lisbon, on-site.

This role requires valid authorization to work in the EU. Candidates must hold EU citizenship or a Portuguese residence card at the time of application.