Junior German Customer Support in Lisbon Monday to Friday

About the role

We are looking for German-speaking Customer Support Representatives to join an international team. You will be responsible for providing high-quality support and ensuring an excellent customer experience for Danish-speaking customers.

Responsibilities

• Provide customer support in German via phone, email, and chat

• Assist customers with inquiries, troubleshooting, and account-related questions

• Ensure high levels of customer satisfaction

• Accurately document customer interactions and solutions

• Escalate complex cases when necessary

Requirements

• Fluent in German (C1/C2 level)

• Good level of English (B2 or higher)

• Strong communication and problem-solving skills

• Customer-focused mindset

• Ability to work in a fast-paced environment

• Previous Customer Support experience is a plus, but not required

What we offer

• Competitive salary package

• Full training provided

• International and multicultural work environment

• Career growth and development opportunities