German-Speaking Customer Support Agent – Greece

Location: Athens (Piraeus), Greece | On-site
Job Type: Full-time | Rotating shifts (10:00–22:00)
Compensation: €1,200 gross/month + bonuses

How to Apply

Send your CV to can.dinler@cbtalents.org or Use Application Form

We are looking for German-speaking Customer Support Agents to join the support team for Microsoft Store Online in Athens.

In this role, you will support customers with orders, account issues, and technical questions related to Microsoft products such as Windows and Office applications, while delivering an excellent customer experience.

This position offers an exciting opportunity to combine customer support with technology and online sales, while gaining experience with one of the worlds leading technology companies.

What You'll Do

• Provide customer support via phone and chat for Microsoft Store Online
• Assist customers with orders, shipping, returns, and refunds
• Support users with Windows and Office account issues
• Provide product information including features, pricing, and availability
• Troubleshoot technical issues related to Microsoft products
• Guide customers through licensing and product requirements
• Participate in cross-selling and upselling Microsoft products

What We're Looking For

• German C1 level or native proficiency
• English B2 level for internal communication and training
• Strong written and verbal communication skills
• Solid PC skills and familiarity with Windows and MS Office
• Interest in technology and Microsoft products
• Ability to multitask and work in a fast-paced environment

What You'll Get

• €1,200 gross monthly salary
• Performance bonus up to 10%
• €150 monthly accommodation bonus (first year)
• Campaign incentives and prize rewards
• €300 relocation bonus after 6 months
• Professional training and ongoing coaching
• Potential hybrid work model based on performance

Why Join

• Work with Microsoft technologies used worldwide
• Gain experience in tech support and online sales
• Develop expertise in Windows, Office, and Microsoft ecosystem
• Join a multicultural international team in Athens

If you speak German and enjoy technology, this is your opportunity to build a career in customer experience within the global tech industry.

Apply now and start your journey supporting Microsoft customers.