French Speaking Customer Support Agent | Braga, Portugal

Consumer Credit Platform| Braga, Portugal | On-Site

Join a global customer experience leader supporting a major European consumer credit and financial services platform used by thousands of customers for everyday financing solutions.

We are looking for French-speaking Customer Support Agent to assist customers with inquiries related to consumer credit services, account management, payments, and financing solutions, ensuring a professional and reliable customer experience.

This role is ideal for candidates who enjoy helping customers, solving financial service inquiries, and working in an international environment.

What You'll Do

• Assist French-speaking customers with inquiries related to consumer credit services and financing products
• Support users with account questions, payments, and platform access
• Handle requests through phone, email, or digital channels
• Update CRM systems with accurate customer information
• Provide professional, empathetic, and solution-oriented customer support
• Collaborate with internal teams to maintain high service quality

What We're Looking For

• C1/C2 French (mandatory)
• Good communication and problem-solving skills
• Customer-oriented mindset
• Comfortable using digital tools and CRM systems
• Previous experience in customer support or financial services is a plus

Work Schedule

• Monday – Friday
• Rotational shifts between 07:00 – 19:00
• Saturday: 08:00 – 15:00
• Days Off: Sunday + 1 rotational day during the week

Salary & Benefits

• Base Salary: €930 gross × 14 months
• Performance Bonus: €155/month × 12 months
• Meal Allowance: €7.63/day
• Braga Position Bonus: €20/month × 12 months
• Welcome Bonus: paid in 12 monthly installments during the first year

Additional benefits:

• Permanent contract (3-month trial period)
• Paid training for the project
• Career development opportunities
• Health insurance from day 1 (fully covered after 6 months)

Work Authorization Requirements

Candidates must have valid documentation to work in Portugal, such as:

• EU ID / EU citizenship
• Portuguese residence card
• Manifestação de Interesse
• Valid Type D work visa + AIMA appointment scheduled + NIF
• Expired Type D visa + AIMA appointment already attended + NIF
• NISS is preferred but support can be provided if needed.

Apply now and join a global team supporting an international consumer credit platform...